Job Description
Join Omaha Connect Solutions as a Night Shift Call Center Agent and transform your career from home! We're seeking dedicated professionals to deliver exceptional customer service during evening hours while enjoying the flexibility of remote work. Our Omaha-based team offers competitive pay, comprehensive benefits, and a supportive culture focused on your growth. No commute required – just high-speed internet and a quiet workspace. Apply today and become part of a company that values your talent and work-life balance!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team leads for escalations and process improvements
- Maintain strict confidentiality of customer data
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Excellent verbal/written communication skills
- Ability to type 35+ WPM with accuracy
- Strong problem-solving and conflict resolution abilities
- Reliable home office setup with high-speed internet
- Flexibility to work 12-hour night shifts (7 PM - 7 AM)
- Basic proficiency with CRM software (e.g., Salesforce, Zendesk)