Job Description
Join our dynamic call center team in San Jose, CA! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to our diverse client base. With comprehensive paid training, you'll gain the skills needed to thrive in a fast-paced environment while enjoying competitive compensation and growth opportunities. Perfect for night owls seeking stability and career advancement in the heart of Silicon Valley!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems and maintain compliance standards
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to optimize customer experiences
- Participate in ongoing training programs to enhance product knowledge
- Adapt to changing processes and technology tools
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with basic computer proficiency
- Availability for flexible night shifts (10 PM - 6 AM)
- Positive attitude and problem-solving mindset
- Pass background check and drug screening
- Must be authorized to work in the US