Job Description
Join our award-winning customer service team in New York or Pennsylvania! We're seeking passionate Customer Service Representatives to deliver exceptional experiences. Enjoy competitive pay, comprehensive benefits, and full paid training to kickstart your career. No experience required—we'll equip you with all the tools to succeed in a supportive, growth-oriented environment.
What We Offer:
- Competitive hourly wage + performance bonuses
- Comprehensive health, dental, and vision insurance
- Paid time off and company holidays
- 401(k) with employer match
- Clear career advancement path
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical and billing issues using our CRM system
- Document interactions accurately in our customer database
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality and performance metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new tools
- Strong work ethic and reliability
- Previous customer service experience a plus
- Authorized to work in the US