Job Description
Join our elite customer service team at ConnectSolutions Group! We're seeking motivated Night Shift Call Center Agents in Sacramento, CA to deliver exceptional client experiences. No experience required – we provide comprehensive paid training to accelerate your success. Enjoy competitive pay, performance bonuses, and a supportive environment where your growth matters. Shift hours: 11:00 PM - 7:30 AM (4 days/week). Apply today and transform your career!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in compliance with company protocols
- Meet/exceed performance metrics (call quality, resolution times)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities for service enhancements
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with high accuracy
- Comfortable working night shifts and flexible schedules
- Basic computer proficiency (Windows, browsers, email)
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our Sacramento facility
- Must pass background check and drug screening