Job Description
Join our award-winning call center team in Portland, Ohio and kickstart your career with comprehensive paid training! We're seeking motivated individuals for our night shift positions offering competitive pay, flexible scheduling, and growth opportunities. Enjoy a supportive environment with performance bonuses and comprehensive benefits package. No experience necessary – we'll equip you with all the skills needed to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve customer concerns using established protocols and systems
- Document interactions accurately in CRM software
- Meet/exceed performance metrics for call quality and efficiency
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Comfortable working night shifts (11 PM - 7 AM)
- Basic computer proficiency and tech-savviness
- Problem-solving mindset and resilience under pressure
- Previous customer service experience preferred but not required
- Must pass background check and drug screening