Job Description
Join ConnectCare Solutions as a Night Shift Call Center Agent and thrive in a dynamic remote work environment! We're seeking dedicated professionals to deliver exceptional customer support from the comfort of their homes. This full-time role offers competitive pay, comprehensive training, and opportunities for career advancement while serving clients across Milwaukee, WI, and Illinois. Enjoy flexible scheduling, no commute, and a supportive virtual team culture.
Why Join Us?
• Competitive hourly pay with performance bonuses
• Fully remote work setup (equipment provided)
• Comprehensive health benefits after 60 days
• Career development programs and certifications
• Recognition programs for top performers
Responsibilities
- Handle inbound/outbound calls for customer inquiries, billing, and technical support
- Resolve customer issues using CRM tools and established protocols
- Maintain detailed call documentation and customer records
- Collaborate with team leads to improve service quality
- Adhere to HIPAA/FERPA compliance standards for sensitive information
- Meet/exceed performance metrics (call handling time, resolution rate)
- Participate in ongoing training and process updates
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer literacy
- Quiet, dedicated home office space with reliable internet
- Ability to work independently with minimal supervision
- Excellent communication and problem-solving abilities
- Flexibility to work nights (11 PM - 7 AM CT)
- Valid US work authorization and background clearance