Job Description
Join our exclusive hiring event for night shift call center professionals! We're expanding our teams across Minneapolis, MN and Illinois with immediate openings. Enjoy premium pay rates, comprehensive benefits, and a supportive culture. On-site interviews available – walk-ins welcome! No experience required; we provide paid training. Apply now to secure your spot in our dynamic, growth-oriented environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve billing, technical, and service issues with empathy and efficiency
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with team members and supervisors on complex cases
- Participate in ongoing training and process improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable working rotating night shifts (11 PM - 7 AM)
- Basic computer proficiency and multitasking ability
- Previous customer service experience preferred but not required
- Positive attitude and resilience under pressure