Job Description
Are you looking for a dynamic opportunity to join a top-tier support team? Apex Support Solutions is hosting a special Hiring Event for Night Shift Customer Service Representatives in Colorado Springs, CO. We are looking for dedicated professionals who thrive in fast-paced environments and excel at solving problems for our valued clients.
Join us in Colorado Springs and enjoy a culture that values your contribution, offers growth opportunities, and provides the stability you deserve. We offer a comprehensive benefits package, including health insurance, paid time off, and employee discounts.
Responsibilities
- Manage High-Volume Inquiries: Handle incoming calls, emails, and chats efficiently with a focus on first-call resolution.
- Provide Exceptional Service: Assist customers with product information, account troubleshooting, and billing inquiries.
- Maintain Documentation: Accurately record interactions and issue resolutions in our CRM system.
- Problem Solving: Think critically to address complex issues and escalate when necessary.
- Meet Performance Goals: Achieve daily and monthly KPI targets for call quality and handle time.
Qualifications
- Experience: Minimum of 1 year of experience in a call center or customer service environment.
- Availability: Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Communication: Excellent verbal and written communication skills.
- Technology: Proficient with computer systems and CRM software.
- Reliability: Strong work history and punctuality required.