Job Description
Join our dynamic team at Global Connect Solutions for our exclusive Night Shift Hiring Event! We're seeking passionate individuals to provide exceptional customer service support from our Virginia Beach headquarters. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for career growth. This is your opportunity to launch a rewarding career in customer service with flexible scheduling and advancement opportunities.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Maintain detailed call documentation in CRM systems
- Meet/exceed performance metrics for call quality and efficiency
- Collaborate with team members to improve service delivery
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with typing speed of 35+ WPM
- Flexibility to work nights (10 PM - 6 AM)
- Background check and drug screen required