Job Description
Join MetroConnect Solutions as a Local Customer Service Representative and launch your career in one of America's most vibrant cities! We're seeking dedicated professionals to deliver exceptional customer experiences during weekend shifts at our Detroit headquarters. Enjoy comprehensive paid training, competitive compensation, and a supportive team environment. This role is perfect for individuals seeking work-life balance with weekend schedules while making a meaningful impact in our community.
What We Offer:
- Full-time weekend shift (Saturday/Sunday)
- 2-week paid training program
- Health, dental, and vision benefits
- 401(k) with company match
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities for premium services
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently in fast-paced environment
- Flexibility to adapt to changing processes
- Passion for helping diverse communities
- Must be available for weekend shifts (6 AM - 6 PM)