Job Description
Join our elite night shift team at Apex Solutions Group in San Antonio! We're seeking dedicated Call Center Representatives to deliver exceptional customer service during overnight hours. Enjoy competitive pay, comprehensive benefits, and immediate career advancement opportunities. No experience required – we provide full paid training!
What We Offer:
- Starting pay: $18.50-$22.00/hour + performance bonuses
- Comprehensive health, dental, and vision benefits
- Tuition reimbursement program
- Clear career path to supervisory roles
- Modern, climate-controlled work environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve billing, technical, and service issues efficiently
- Document interactions using Salesforce CRM system
- Maintain 95% customer satisfaction score
- Collaborate with cross-functional teams to improve processes
- Adhere to all regulatory compliance standards
- Participate in monthly performance reviews
Qualifications
- High school diploma or equivalent (GED accepted)
- Ability to work overnight shifts (10 PM - 6 AM)
- Minimum 25 WPM typing proficiency
- Basic computer literacy (Windows OS, internet navigation)
- Strong problem-solving and active listening skills
- Ability to pass criminal background check
- Valid Texas ID or driver's license
- Spanish bilingualism preferred but not required