Job Description
Are you looking for a rewarding career in customer service? Apex Support Solutions is seeking dedicated professionals to join our night shift team in Kansas City, MO.
As a Night Shift Call Center Representative, you will play a pivotal role in ensuring our clients receive exceptional support around the clock. We offer Paid Training to get you up to speed quickly, meaning you can start earning while you learn.
Why Join Us?
- Paid Training Program: No experience? No problem. We invest in you.
- Night Shift Flexibility: Great for students or those with day commitments.
- Career Growth: Clear pathways to management and specialized roles.
Responsibilities
- Manage a high volume of incoming calls and emails during night shifts.
- Provide accurate information and solutions to customer inquiries regarding our products and services.
- Document all customer interactions and account details in our CRM system.
- Escalate complex issues to senior support staff when necessary.
- Maintain a professional and empathetic tone in all communications.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory (paid training provided).
- Must be available to work night shifts (e.g., 6:00 PM - 2:00 AM).
- Excellent verbal communication and active listening skills.
- Proficiency with computers and basic software applications.
- Ability to remain calm and professional in high-pressure situations.