Job Description
Immediate opening for motivated Call Center Agents in Boston, MA! Join our award-winning team and deliver exceptional customer experiences. We offer competitive pay, comprehensive benefits, and rapid onboarding. No experience necessary – full training provided. Start your career in customer service today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and scripts
- Meet performance metrics: AHT, CSAT, and conversion rates
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols (PCI, HIPAA)
- Upsell products during customer interactions
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with Microsoft Office and CRM tools
- Excellent verbal communication skills
- Ability to work flexible shifts (evenings/weekends)
- Pass background and drug screening