Job Description
Join Atlanta's premier call center team and launch your career with our comprehensive paid training program! As a Night Shift Call Center Representative at GlobalConnect Solutions, you'll handle high-value customer interactions while enjoying competitive pay, benefits, and advancement opportunities. Our modern downtown Atlanta facility offers a supportive environment where your skills will shine. No experience required – we provide all training!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries using CRM systems
- Meet/exceed performance metrics for call volume and resolution times
- Document interactions accurately in customer databases
- Collaborate with team members to optimize service delivery
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills in English
- Ability to work independently in a fast-paced environment
- Basic computer proficiency (typing 25+ WPM)
- Reliable transportation to downtown Atlanta location
- Flexibility to work 11 PM - 7 AM schedule
- Positive attitude and customer-first mindset