Job Description
Join ConnectCare Solutions as a Night Shift Call Center Representative and thrive in our remote work environment! We're seeking dedicated professionals to deliver exceptional customer support while enjoying the flexibility of working from home. This full-time night shift role offers competitive pay, comprehensive training, and career growth opportunities within our expanding healthcare support team.
Our ideal candidates are empathetic communicators who excel in fast-paced settings. You'll be the vital link between patients and healthcare providers, resolving inquiries with precision and compassion. Enjoy no commute, flexible scheduling options, and a supportive virtual team environment. Apply today to start your rewarding remote career!
Responsibilities
- Handle inbound/outbound calls for healthcare clients with professionalism and empathy
- Resolve patient inquiries regarding insurance, billing, and services
- Maintain accurate call logs and documentation in CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with cross-functional teams for complex issue resolution
- Adhere to HIPAA compliance and data security protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with strong computer literacy
- Comfortable working night shifts (10 PM - 6 AM CT)
- Reliable high-speed internet and quiet home workspace
- Must pass background check and drug screening