Job Description
Are you ready to kickstart your career in customer service?
Global Support Solutions is hosting a Hiring Event in Philadelphia, PA, specifically looking for friendly and articulate individuals to join our growing Chat Support team. We value your potential and offer a no experience required environment where we provide comprehensive training to set you up for success.
As a Chat Support Specialist, you will be the first point of contact for our valued customers, resolving inquiries with empathy and efficiency. Whether you are looking for a full-time role or a stepping stone into the corporate world, this is your opportunity to shine in a dynamic and supportive team.
Why Join Us?
- Immediate start available for the right candidates.
- No prior experience necessary – we teach you everything you need to know.
- Competitive hourly pay and performance bonuses.
- Modern office environment with flexible shift options.
Responsibilities
- Communicate: Engage with customers via live chat platforms in a professional, friendly, and timely manner.
- Resolve: Accurately troubleshoot customer issues and provide solutions to ensure a positive experience.
- Document: Record interactions and relevant customer information in our CRM system.
- Upsell: Identify opportunities to recommend additional products or services that align with customer needs.
- Teamwork: Collaborate with the support team and management to improve service quality and processes.
- Adherence: Follow all company policies, scripts, and quality assurance guidelines.
Qualifications
- Education: High school diploma or GED required.
- Experience: None required. We welcome fresh graduates and career changers!
- Skills: Strong typing skills with a minimum of 40-50 WPM.
- Computer: Proficiency in using computers and navigating web browsers.
- Communication: Excellent written communication skills and a clear, pleasant speaking voice.
- Availability: Must be available to work flexible shifts, including weekends and holidays.