Job Description
Join ConnectServe Solutions' elite remote team as a Night Shift Call Center Representative in San Antonio! Enjoy the flexibility of working from home while delivering exceptional customer service. We offer competitive pay with night shift premiums, comprehensive benefits, and career growth opportunities. Perfect for night owls seeking stable remote work with a supportive team environment.
What We Offer:
- Industry-leading compensation with $2-$4/hour night differential
- Full benefits package (health/dental/vision, 401k matching)
- Home office equipment stipend
- Paid training and ongoing development
- Flexible scheduling with predictable hours
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and technical issues using CRM tools
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions and update customer records accurately
- Collaborate with supervisors to improve service protocols
- Maintain strict confidentiality and compliance standards
- Participate in quarterly training and coaching sessions
Qualifications
- 1+ years customer service/call center experience
- High school diploma (college degree preferred)
- Typing speed 35+ WPM with 95% accuracy
- Proficient with CRM software (Salesforce preferred)
- Quiet home office with reliable high-speed internet
- Ability to work 10 PM - 6 AM CST schedule
- Strong problem-solving and conflict resolution skills
- Spanish bilingual a significant plus