Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and enjoy the unique benefit of daily pay! We're hosting a hiring event for both Louisville, KY and Illinois-based roles, offering immediate opportunities to start your career in customer service with financial flexibility. Our mission is to empower our team members with competitive compensation, comprehensive training, and a supportive environment where your growth matters.
Why Apply Today?
- Daily pay option – no more waiting for bi-weekly checks!
- Full-time benefits including health insurance and retirement plans
- On-the-job training and career advancement pathways
- Modern, collaborative work culture with recognition programs
We're seeking passionate individuals who thrive in fast-paced environments and are committed to delivering exceptional customer experiences. If you're in Louisville or Illinois, this is your chance to secure a stable, rewarding role with immediate financial relief.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues on first contact
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with support teams to escalate complex cases and ensure resolution
- Meet performance targets including response times, resolution rates, and CSAT scores
- Continuously update product knowledge to provide accurate information
- Participate in team meetings and training sessions to enhance skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Ability to multitask in high-volume environments while maintaining composure
- Strong problem-solving skills with attention to detail
- Flexibility to work evenings/weekends based on business needs
- Must pass background check and drug screening