Job Description
Join our award-winning team as a Night Shift Call Center Representative in Baltimore, MD! We're seeking energetic professionals to deliver exceptional customer service during our overnight hours. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for career growth. Immediate start available – apply now to begin your rewarding career journey!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team members to resolve complex issues
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with typing 30+ WPM
- Flexibility to work overnight shifts (11 PM - 7 AM)
- Positive attitude and customer-first mindset