Job Description
Join our award-winning customer support team as a Night Shift Call Center Representative in Fresno, CA! We're seeking motivated professionals to deliver exceptional service while our clients sleep. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in a dynamic 24/7 environment. Perfect for night owls seeking stability and growth in the heart of California's Central Valley.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and accuracy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM system with precision
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with day-shift teams for seamless service continuity
- Adhere to strict data security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Ability to work independently during night hours (10 PM - 6 AM)
- Proficient with Microsoft Office and CRM tools
- Flexible availability including weekends/holidays
- Pass background check and drug screen