Job Description
Join our award-winning call center team in Columbus, Ohio and kickstart your career with immediate start opportunities! We're seeking motivated Night Shift Call Center Representatives to deliver exceptional customer experiences while working flexible evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment designed for growth. No experience necessary—full training provided!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems while meeting performance metrics
- Collaborate with team leads to escalate complex issues effectively
- Maintain product knowledge through ongoing training modules
- Adhere to compliance protocols and data security standards
- Support cross-functional initiatives to improve customer satisfaction scores
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service experience preferred
- Strong typing proficiency (40+ WPM) and computer literacy
- Exceptional verbal communication and active listening skills
- Ability to work independently in a fast-paced environment
- Flexibility to work rotating weekends and holidays
- Reliable transportation for 11 PM - 7 AM shift availability
- Background check and drug screen required