Job Description
Join our award-winning call center team in Sacramento, CA! We're seeking motivated Night Shift Representatives to deliver exceptional customer service while enjoying competitive pay and comprehensive paid training. As a vital part of our 24/7 support infrastructure, you'll resolve inquiries, troubleshoot issues, and build lasting client relationships. Our modern facility offers flexible scheduling, performance bonuses, and clear advancement paths for dedicated team members. No prior experience required – we provide all training needed to succeed!
Why Choose Us?
- Comprehensive paid training program ($1,200 value)
- Night shift differential pay ($2/hour premium)
- Health benefits, 401(k) matching, and paid time off
- Free parking and on-site amenities
- Regular team-building events and recognition programs
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries through CRM systems
- Document interactions accurately in Salesforce and ticketing platforms
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Collaborate with technical teams to resolve complex issues
- Participate in ongoing coaching and quality assurance reviews
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with 95% accuracy
- Comfortable working night shifts (10 PM - 6 AM)
- Basic computer proficiency and multitasking ability
- Customer service mindset with problem-solving aptitude
- Reliable transportation and punctuality