Job Description
Join our award-winning customer support team in Nashville, TN, and unlock your potential with immediate night shift opportunities! We're seeking energetic professionals to deliver exceptional service across Tennessee and Ohio. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment designed for growth. No prior experience required – we provide paid training and career advancement pathways. Perfect for night owls seeking stability and upward mobility!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to work flexible night schedules (10 PM - 6 AM)
- Basic computer proficiency (typing, navigation)
- Customer service mindset with problem-solving aptitude
- Reliable transportation and punctuality
- Team player with positive attitude
- Ability to pass background check/drug screen