Job Description
Join our elite customer service team at Customer Connect Solutions! We're seeking dedicated Night Shift Call Center Representatives to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a supportive culture while serving diverse clients across Denver, CO and Texas. Immediate start available for motivated professionals ready to thrive in a dynamic environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, quality, resolution)
- Collaborate with team leads to improve processes
- Maintain detailed knowledge of company offerings
- Adhere to compliance protocols and security standards
Qualifications
- 6+ months customer service/call center experience
- High school diploma or equivalent (college preferred)
- Exceptional communication and active listening skills
- Ability to multitask in fast-paced settings
- Strong problem-solving abilities
- Reliable transportation for flexible scheduling
- Proficiency with CRM software and MS Office
- Available for overnight shifts (10 PM - 6 AM)