Job Description
Join our award-winning customer service team as a Night Shift Call Center Representative in Phoenix, AZ! We're offering paid training, competitive pay, and a supportive environment for career growth. As a key member of our team, you'll handle inbound/outbound calls, resolve customer inquiries, and deliver exceptional experiences—all while working flexible night shifts. No prior experience required! Apply today to start your journey with us.
Responsibilities
- Manage high-volume inbound/outbound customer calls with professionalism
- Resolve billing, technical, and product-related inquiries
- Document interactions in CRM systems and maintain accurate records
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols and data security standards
- Participate in continuous training programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Flexibility to work 11 PM - 7 AM shifts
- Positive attitude and problem-solving mindset
- Previous customer service experience preferred
- Must pass background check and drug screening