Job Description
Join our elite support team as a Night Shift Chat Support Agent and become the digital voice of our brand! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat platforms. This full-time night shift role offers immediate start and competitive compensation with growth opportunities. Work remotely while supporting clients across diverse industries with your problem-solving expertise and empathetic communication style.
Responsibilities
- Handle 50+ customer inquiries daily via live chat with <95% satisfaction rate
- Resolve technical issues, billing concerns, and product usage questions
- Maintain detailed case documentation in CRM systems
- Collaborate with Tier 2 support for complex escalations
- Adhere to SLAs with average response time <90 seconds
- Participate in weekly training on product updates
Qualifications
- 1+ years customer support experience in chat/email environments
- Typing speed of 60+ WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar platforms
- Strong troubleshooting skills for SaaS products
- Available for 11 PM - 7 AM EST schedule
- High school diploma or equivalent
- Excellent written communication skills