Job Description
Join our elite night shift team at Global Communications Solutions, where we're revolutionizing customer service in the heart of Chicago! As a premier contact center provider, we're seeking dedicated professionals to deliver exceptional experiences during our peak evening hours. Our state-of-the-art facility in River North offers a supportive, high-energy environment with competitive compensation and growth opportunities. Don't miss our exclusive hiring event on October 15th – your next career move starts here!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in real-time databases
- Meet/exceed performance metrics including CSAT and AHT
- Collaborate with team members to ensure seamless service delivery
- Adhere to strict compliance and data security protocols
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 1 year call center or customer service experience
- Strong communication and problem-solving skills
- Ability to thrive in fast-paced, high-volume environments
- Proficiency with CRM software (Salesforce preferred)
- Flexible schedule availability (11 PM - 8 AM shift)
- High school diploma or equivalent required
- Ability to type 40+ WPM with accuracy
- Positive attitude and resilience under pressure