Job Description
Join our award-winning call center team in Philadelphia and launch your career with industry-leading paid training! We're seeking motivated Night Shift Representatives to deliver exceptional customer service for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. No experience required – we provide all training! Apply today and start your journey toward financial stability and professional advancement.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Maintain detailed documentation of customer interactions in CRM systems
- Meet/exceed performance metrics including quality scores and handle times
- Collaborate with team members to share best practices and solutions
- Participate in continuous training to enhance product knowledge
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable working night shifts (11 PM - 7 AM)
- Basic computer proficiency and tech-savviness
- Problem-solving mindset and attention to detail
- Reliable transportation to Arch Street location
- Positive attitude and commitment to customer excellence