Job Description
Join our award-winning call center team in Columbus, OH! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to our clients. This immediate-start opportunity offers competitive pay, comprehensive benefits, and a supportive environment for career growth. As a key member of our 24/7 operations, you'll handle inbound/outbound calls with empathy and professionalism while making a tangible impact on customer satisfaction. Our modern facility features ergonomic workstations, free parking, and a collaborative culture that values your contributions. Apply today to start your journey with a company that invests in its people!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with first-contact resolution
- Maintain detailed documentation of customer interactions in CRM systems
- Meet/exceed KPIs including AHT, CSAT, and conversion targets
- Collaborate with cross-functional teams to improve service quality
- Adhere to compliance protocols and data security standards
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and conflict resolution
- Proficiency with CRM software and MS Office suite
- Ability to work flexible schedule including nights/weekends
- Typing speed of 40+ WPM with high accuracy
- Must pass background check and drug screening