Job Description
Join ConnectSphere Solutions as a Night Shift Call Center Representative in Kansas City, MO! We're seeking motivated individuals to deliver exceptional customer service during our overnight hours. No experience required – we provide comprehensive paid training to ensure your success. Enjoy competitive pay, performance bonuses, and a supportive team environment. This role is perfect for night owls seeking stability and growth opportunities in a thriving industry.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products/services using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to type 25+ WPM with accuracy
- Comfortable working independently during overnight hours
- Basic computer proficiency (Windows OS, web browsers)
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Kansas City location
- Must pass background check and drug screening