Job Description
Join MemCare Solutions as a Local Customer Service Representative and launch your career in customer excellence! We're seeking passionate individuals in Memphis to provide exceptional support to our community. Enjoy comprehensive paid training, competitive benefits, and opportunities for advancement. No prior experience required – we'll equip you with all the tools needed to succeed in a supportive team environment.
Responsibilities
- Deliver outstanding customer support via phone, email, and in-person interactions
- Resolve inquiries efficiently while maintaining high satisfaction scores
- Document customer interactions accurately in our CRM system
- Collaborate with team members to address complex service issues
- Identify and escalate product improvement opportunities
- Participate in ongoing training to enhance service skills
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Proficient in basic computer applications
- Ability to work flexible shifts including weekends
- Empathetic approach to customer problem-solving
- Must pass background check and drug screening