Job Description
Join our award-winning team at Fresno Connect Solutions and launch your career in customer service! We're immediately hiring dedicated Night Shift Call Center Representatives to deliver exceptional support to our clients. This is your chance to work in a dynamic, supportive environment with competitive pay, comprehensive benefits, and clear growth pathways.
Why Choose Us?
- Immediate start with paid training
- Health, dental, and vision insurance
- 401(k) with company matching
- Performance-based bonuses
- Advancement opportunities to team lead/supervisor roles
As a night shift specialist, you'll be crucial to our 24/7 operations while enjoying a quieter work environment and premium shift differential pay. No experience? No problem! We provide all the tools and training you need to succeed.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols and security guidelines
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (GED)
- Ability to work nights (10 PM - 6 AM) and weekends
- Strong verbal communication and active listening skills
- Basic computer proficiency (Windows, CRM software)
- Type 35+ WPM with 95% accuracy
- Reliable transportation and consistent attendance
- Pass background check and drug screening