Job Description
Join our award-winning customer service team in Fresno! We're seeking energetic Weekend Shift Customer Service Representatives to deliver exceptional experiences for our tech clients. This immediate-start position offers competitive pay, comprehensive training, and a supportive environment perfect for career growth. Enjoy weekend-only scheduling with no nights or holidays required!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using ticketing systems with 98% accuracy
- Document interactions in Salesforce while maintaining 100% compliance
- Upsell premium services during 15% of customer interactions
- Meet/exceed KPIs: 25+ calls/day, 90% CSAT score
- Collaborate with Tier 2 engineers for complex escalations
- Maintain 99.5% schedule adherence with zero unexcused absences
Qualifications
- 2+ years BPO/call center experience with weekend shift availability
- Proficiency in Salesforce, Zendesk, and CRM platforms
- Exceptional communication skills with neutral accent proficiency
- Ability to type 45+ WPM with 98% accuracy
- Strong conflict resolution with de-escalation certification
- Valid California driver's license for occasional off-site events
- Passionate about tech industry trends and products
- Flexible to work 7am-4pm Sat/Sun with OT opportunities