Job Description
Join our dynamic team at ConnectCare Solutions and launch your career in customer service! We're seeking dedicated Night Shift Call Center Representatives in Dallas to deliver exceptional support to our clients. Enjoy competitive pay, comprehensive benefits, and fully paid training to excel in your role. Work in a supportive environment with growth opportunities and flexible scheduling options. Perfect for night owls and those seeking career advancement without educational barriers!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in company databases
- Meet/exceed performance metrics (call handling time, resolution rate)
- Collaborate with team members to optimize customer experiences
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service/call center experience preferred
- Excellent verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer proficiency
- Flexible availability for night shifts (10 PM - 6 AM)
- Problem-solving mindset with calm demeanor under pressure
- Must pass background check and drug screening