Job Description
Join Houston Connect Solutions for our exclusive night shift hiring event! We're seeking passionate Call Center Representatives to deliver exceptional customer support during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment designed for career growth.
Why Work With Us?
- Significant shift differential pay for night hours
- Free parking and 24/7 access to on-site amenities
- Clear advancement pathways to team lead/supervisor roles
- Comprehensive health benefits after 60 days
Responsibilities
- Handle inbound/outbound calls with empathy and efficiency
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in compliance protocols
- Meet/exceed quality and productivity metrics (25+ calls/hour)
- Collaborate with team leads to improve service processes
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service experience
- Strong typing skills (40+ WPM) and PC proficiency
- Ability to work independently during overnight hours (10 PM - 6 AM)
- Clear verbal communication in English and Spanish preferred
- Reliable transportation to our Galleria-area location
- Flexible schedule availability including weekends/holidays