Job Description
Join our award-winning call center team in Phoenix, AZ! We're seeking motivated individuals for night shift positions with comprehensive paid training. Enjoy competitive pay, benefits package, and career advancement opportunities in a dynamic, supportive environment. No experience necessary – we'll equip you with all the skills needed to excel.
Why Choose Us?
- Comprehensive paid training program
- Night shift differential pay
- Health/dental/vision benefits
- 401(k) with company match
- Employee recognition program
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Comfortable working night shift (10 PM - 6 AM)
- Basic computer proficiency and tech-savviness
- Customer service mindset with problem-solving aptitude
- Reliable transportation and consistent attendance
- Must pass background check and drug screening