Job Description
Join our award-winning call center team in Columbus, OH! We're seeking dedicated Night Shift Representatives to deliver exceptional customer service while working flexible evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Immediate start available – apply today!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Strong verbal/written communication skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with MS Office applications
- Reliable transportation to downtown Columbus location
- Flexible schedule availability (overnight shifts 11 PM - 7 AM)
- Background check required