Job Description
Join our award-winning call center team in Charlotte, NC! We're seeking motivated Night Shift Customer Service Representatives with competitive pay, comprehensive benefits, and fully PAID TRAINING. No experience required – we provide all tools for success. Enjoy flexible scheduling, career advancement opportunities, and a supportive team environment. Start your journey with us today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding billing, technical support, and account management
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent
- Strong communication skills (written/spoken)
- Ability to work nights (11 PM - 7 AM) with reliable transportation
- Basic computer proficiency and typing speed (30+ WPM)
- Problem-solving mindset and customer-first attitude
- No prior experience required – paid training provided