Job Description
Join our award-winning customer service team and kickstart your career with immediate night shift openings in Columbus, Ohio! We're seeking energetic professionals to deliver exceptional support while enjoying competitive pay, comprehensive benefits, and a dynamic work environment. No experience? No problem! We provide full paid training to ensure your success. Apply now and become part of a company that values growth, teamwork, and work-life balance. Night owls welcome!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in our proprietary database
- Meet/exceed KPIs including call quality scores and resolution rates
- Collaborate with cross-functional teams to escalate complex issues
- Maintain strict compliance with data security protocols
- Participate in ongoing coaching and skill development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with 98% accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility to work 11 PM - 7 AM shifts (including weekends)
- Proficiency with Windows OS and web-based applications
- Must pass background check and drug screening