Job Description
Join our award-winning remote support team as a Part-Time Chat Support Specialist! TechConnect Solutions is seeking empathetic communicators to deliver exceptional customer experiences through live chat. Enjoy flexible hours from your home office while resolving technical inquiries for Fortune 500 clients. We provide comprehensive training, cutting-edge tools, and a collaborative virtual environment. If you thrive in fast-paced digital conversations and want to advance your customer service career, apply today!
Responsibilities
- Respond to customer inquiries via live chat with accuracy and professionalism
- Troubleshoot technical issues for software, hardware, and SaaS products
- Maintain detailed case documentation in CRM systems
- Collaborate with escalation teams for complex issue resolution
- Meet key performance metrics (CSAT, resolution time, first-contact rate)
- Participate in ongoing product knowledge training
- Identify trends and suggest process improvements
Qualifications
- 6+ months of customer service experience (chat/email preferred)
- Exceptional written communication skills (type 45+ WPM)
- Proficiency with Windows/macOS and web applications
- High-speed internet connection and quiet home workspace
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and de-escalation abilities
- Reliable availability for 20-30 hours/week (evenings/weekends)
- High school diploma or equivalent