Job Description
Join our award-winning call center team in Sacramento and launch your career with paid training! We're seeking dedicated Night Shift Representatives to deliver exceptional customer service while earning competitive pay and benefits. Enjoy a supportive environment with growth opportunities in our 24/7 operations center.
What We Offer:
- Comprehensive paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement
- Employee discounts and perks
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call handling, CSAT)
- Collaborate with team members to optimize workflows
- Adhere to compliance protocols and security guidelines
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Ability to work flexible night shifts (10 PM - 6 AM)
- Proficient in multitasking and time management
- Basic computer literacy (MS Office, CRM systems)
- Positive attitude and problem-solving mindset