Job Description
Join Austin Connect Solutions for our exclusive night shift call center hiring event in Columbus, Ohio! We're seeking passionate customer service professionals to deliver exceptional support during evening hours. This full-time role offers competitive pay, comprehensive training, and opportunities for advancement in a dynamic team environment. Enjoy flexible scheduling and premium benefits while making a real impact on customer satisfaction. Apply now to secure your spot at our on-site hiring event!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call volume and resolution time
- Collaborate with team members to address complex customer issues
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Proficient with Microsoft Office and CRM software
- Available to work flexible night shift schedule (10 PM - 6 AM)