Job Description
Join our award-winning call center team in Sacramento! We're seeking motivated Night Shift Representatives to deliver exceptional customer support with paid training included. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a dynamic 24/7 environment.
What We Offer:
• Comprehensive paid training program
• Health, dental, and vision insurance
• 401(k) with company match
• Performance bonuses and advancement opportunities
• Supportive team culture with growth paths
Responsibilities
- Handle inbound/outbound customer calls for Fortune 500 clients
- Resolve inquiries using CRM tools and knowledge bases
- Document interactions accurately in case management systems
- Meet/exceed quality and productivity metrics
- Collaborate with team leads to improve service delivery
- Adhere to strict confidentiality and compliance protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong typing skills (35+ WPM)
- Proficiency with Microsoft Office Suite
- Ability to work flexible night shifts (10 PM - 7 AM)
- Clear communication in English and Spanish (bilingual bonus)
- Pass background check and drug screening