Job Description
Join our elite night shift team at Global Communications Inc. and become the voice of our valued customers! We're hiring dedicated Call Center Representatives in Memphis, TN for immediate opportunities with premium benefits and career growth. As a night shift specialist, you'll deliver exceptional customer support while enjoying competitive pay, flexible scheduling, and a supportive team environment.
Why Choose Us?
- Industry-leading compensation with performance bonuses
- Comprehensive health benefits and retirement plans
- Tuition reimbursement for professional development
- Recognition programs for top performers
- Modern, tech-enabled workspace with 24/7 support
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to resolve complex issues
- Meet/exceed KPIs: Average Handle Time (AHT), First Contact Resolution (FCR)
- Participate in continuous training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service or call center experience
- Strong typing skills (40+ WPM) and PC proficiency
- Exceptional communication and active listening abilities
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college preferred)
- Flexible availability for night shifts (10 PM - 6 AM)
- Problem-solving mindset with conflict resolution skills
- Positive attitude and resilience under pressure