Job Description
Join our dynamic team at GlobalConnect Solutions and transform your night owl energy into a rewarding career! We're hosting an exclusive hiring event for Night Shift Call Center Representatives in Atlanta, GA. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your contributions.
As a key member of our customer excellence team, you'll provide world-class support to clients while working flexible overnight hours. We offer paid training, career advancement opportunities, and a collaborative environment where your voice matters. Don't miss this chance to join a leader in telecommunications customer service!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining confidentiality
- Meet/exceed performance metrics for call quality, resolution time, and customer satisfaction
- Collaborate with cross-functional teams to improve service delivery processes
- Proactively identify opportunities for process improvements and customer experience enhancements
- Participate in ongoing training to stay updated on products, services, and compliance
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of call center or customer service experience
- Exceptional verbal/written communication and active listening skills
- Ability to multitask and thrive in fast-paced, high-pressure environments
- Strong problem-solving abilities with sound judgment
- Basic proficiency with CRM software and Microsoft Office Suite
- Flexibility to work overnight shifts (11 PM - 7 AM) and weekends
- Positive attitude with a customer-first mindset