Job Description
Join our award-winning customer service team as a Night Shift Call Center Representative in Columbus! We're seeking dynamic professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive training, and a supportive team environment. Immediate start available for qualified candidates.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive paid training
- Health, dental, and vision benefits
- 401(k) with company match
- Tuition reimbursement program
This role is perfect for night owls seeking career growth with a company that invests in its people. Apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call handling time, CSAT)
- Collaborate with team members for seamless service delivery
- Adhere to compliance protocols and security standards
- Continuously develop product knowledge and skills
Qualifications
- High school diploma or equivalent
- 1+ years customer service/call center experience
- Excellent verbal/written communication skills
- Strong problem-solving and multitasking abilities
- Comfortable working night shifts (10 PM - 6 AM)
- Proficient with computers and CRM software
- Ability to work independently and in team settings