Job Description
Join our award-winning team as a Night Shift Call Center Representative in Columbus, Ohio! We're seeking motivated individuals to provide exceptional customer support during evening hours. This role offers immediate start, competitive pay, comprehensive benefits, and a dynamic team environment. Perfect for night owls seeking career growth in the heart of Ohio!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to enhance service delivery
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong verbal communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with typing 35+ WPM
- Flexibility to work nights (10 PM - 6 AM)
- Positive attitude and problem-solving mindset