Job Description
Join our dynamic team at Global Connect Solutions as a Night Shift Call Center Representative! We're hosting an exclusive hiring event for motivated individuals seeking a rewarding career in customer service. This role offers competitive compensation, comprehensive benefits, and opportunities for growth in a supportive environment. As a key member of our 24/7 operations center, you'll ensure exceptional customer experiences while enjoying San Francisco's vibrant nightlife scene during your daytime hours. Event Details: October 15, 2023 | 5:00 PM - 8:00 PM | 450 Market Street, San Francisco CA 94105
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM system with 100% accuracy
- Meet/exceed key performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to improve service quality
- Adhere to HIPAA/PCI compliance protocols
- Participate in continuous training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center environment
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving and conflict resolution abilities
- Comfortable working independently in remote settings
- Reliable transportation to downtown SF location
- Must pass background check and drug screening