Job Description
Join our elite customer service team and transform your career with GlobalConnect Solutions! We're immediately hiring dedicated Night Shift Call Center Representatives in Columbus, OH to deliver exceptional client experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic 24/7 support environment. No experience necessary – we provide full training! Seize this opportunity to grow professionally while making a real impact. Apply today for immediate start!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to optimize service delivery
- Adhere to compliance protocols and security standards
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Comfortable working night shifts (11 PM - 7 AM)
- Basic computer proficiency and tech adaptability
- Problem-solving mindset and resilience
- Customer-focused attitude and patience
- Reliable transportation for on-site shifts