Job Description
Join ConnectAssist Solutions as a Part-Time Chat Support Specialist and make an immediate impact! We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat channels. This flexible role offers remote work options with competitive pay and rapid onboarding. Perfect for students, career changers, or professionals seeking supplemental income. Our tech-forward environment provides comprehensive training and growth opportunities into higher-tier support roles.
Responsibilities
- Respond to customer inquiries via live chat with accuracy and professionalism
- Resolve technical issues, billing questions, and product concerns efficiently
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with technical teams to escalate complex issues
- Adhere to SLA targets while maintaining quality standards
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Exceptional written communication skills (120+ WPM typing)
- Proficiency with chat platforms (Zendesk, Intercom, etc.)
- Strong problem-solving abilities under pressure
- Reliable high-speed internet connection
- Ability to work evenings/weekends (flexible scheduling)